Tuesday
Mar082011

Complaints

What to do if you have a complaint about our services

 

We do try to get everything right but occasionally there are problems and mis-understandings.  If you follow this guide we should be able to resolve your problems.

 

ü  Is your problem about other children, your child’s work or welfare in class? If YES – see your child’s classteacher.

 

ü  Is your problem about something else?  If YES – see the Headteacher.

 

ü  If your problem is not resolved then see the Headteacher again

 

ü  If you still feel there is a problem, then contact the Chair of Governors.

 

 

 

Do try to avoid the following

 

ü  Getting angry before you have heard the school’s side of the story

 

ü  Demanding to see the teacher immediately (it may not be possible).

 

ü  Shouting or abusive behaviour towards any member of staff.  Any person who behaves in this way will be asked to leave the premises and return when they are in a calmer frame of mind.

 

ü  Contacting County Hall before talking the school.

 

 Please remember, we can only solve a problem if we know about it.

 

Full copy of the Complaints Procedure is available on the school website.